Terms & Conditions

The following are the terms and conditions of admission to the Oregon Shakespeare Festival (“OSF”). In consideration for the opportunity to attend an event, and by entering the premises, each entrant agrees to such terms and conditions, which apply regardless of the form of any ticket or other invitation to an event, or where or by whom such ticket or invitation is held, stored, or displayed.

The individual (“Attendee”) admitted to OSF, and any minor(s) accompanying Attendee, must follow all rules of OSF, and all posted and/or verbal directions and instructions of OSF staff, while present on OSF premises. Failure to abide by such rules, instructions, and directions may result in dismissal from the premises.

Ticket Exchanges

2025 tickets may be exchanged up until the day before a performance, with a $15 per ticket fee. If you have not chosen a date to exchange into, we will issue you an Exchange Voucher that may be redeemed for a performance up until the end of the 2025 Season. The Fee will be applicable and deducted at the time the voucher is processed. Tickets may be donated up to the day of the performance. There are no refunds unless a performance is canceled by OSF, but we do offer Season Ticket Insurance.

Ticket Insurance

Season Ticket Insurance is available and must be purchased when you buy your tickets, offering the options of refund or exchange up until the day before the performance without a fee. Season Ticket Insurance is offered for $40.00 to cover all ticket changes throughout the season. Note: Ticket Insurance is not refundable and not applicable toward purchases for digital productions.

Donations

Ticket donations are welcome at any time up to the day of the performance and will be applied toward your annual contribution amount.

Vouchers

If you have an OSF Voucher from last season (good for use through 10/31/25) or an Exchange Voucher issued during our 2025 season (good for use through 10/31/25), you are welcome to use that money for your ticket purchase or donation. If you have your voucher number, you can enter it in the Gift Certificate section of checkout. If you do not have your voucher number, let us know in the Order Note on the payment page that you wish to use your valid voucher balance and we will adjust your payment.

Tickets Issued Digitally Only

Tickets will be issued digitally only, and will be scanned at the theatre door from your phone or printout with a no‐contact scanner.

Food & Beverage

Outside food and beverages are not allowed inside our theatres. Items from our concessions must be enjoyed in our lobbies, however, beverages can be brought into the theatre if served in our special and reusable souvenir cups, available for purchase with your order. Guests are also welcome to bring their own reusable water bottles.

Bag Checks

To ensure everyone's safety, all bags may be inspected by our security team before entering the theatre. Our friendly security staff will carry out this quick check as a routine precaution.

For OSF’s current safety policies, see our OSF and Covid Safety page.

Attendee acknowledges that an inherent risk of exposure to COVID-19 exists in any public place where people are present. By visiting OSF premises, Attendee voluntarily assumes all risks related to exposure to COVID-19.

Please be aware that by attending an OSF event you are consenting to having your image visible in OSF photography and video materials for marketing and fundraising purposes.

In exchange for admission to OSF premises, Attendee hereby releases, discharges, and agrees to hold harmless OSF, the City of Ashland, and their respective affiliates, and their respective directors, officers, volunteers, employees, agents, contractors, and representatives; other OSF attendees; OSF and event performers/performer; OSF and event staff, sponsors, advertisers, and vendors; and the successor and assigns of each of them (each considered one of the “Releasees” herein), to the fullest extent permitted by law, from any and all liability, claims, demands, losses, and damages, which Attendee and/or any minor accompanying Attendee has or may have for any claims or causes of action arising out of or relating in any manner to attendance at OSF premises; attendance at, observation of and/or participation in any event at OSF premises; or any related activities. In further exchange for admission to OSF premises, Attendee agrees to indemnify, defend, and hold harmless any and all Releasees from and against any and all demands, suits, claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and expenses), including but not limited to, any claims by or on behalf of Attendee or any accompanying minor, arising out of or relating in any manner to (i) Attendee’s and/or an accompanying minor’s attendance at OSF premises; attendance at, observation of, and/or participation in any event at OSF premises; or any related activities, or (ii) Attendee’s and/or an accompanying minor’s acts or omissions. In exchange for admission to OSF premises, Attendee covenants not to sue (or assist any person in suing) any Releasee for any matter related to the above assumptions, releases, indemnifications, or agreements.

If Attendee is accompanied by any minor to OSF premises, by allowing the minor(s) to accompany attendee, Attendee makes and agrees to all the foregoing assumptions, releases, indemnifications, and agreements on behalf of such minor(s). If Attendee does not wish to or is not authorized to make such assumptions, releases, indemnifications, and other agreements on behalf of the accompanied minor(s), Attendee should not allow the minor to enter OSF premises.

Children under six years of age and babies in arms are not admitted to any ticketed event. For childcare information, contact the Ashland Chamber of Commerce, 110 East Main, Ashland, OR 97520, (541) 482-3486.

If a performance is canceled, ticket holders will be emailed a cancelation announcement with a form with these options:

1. Exchange your ticket(s) for a different performance date
2. Receive a voucher for the amount of your ticket(s), good through 10/31/2026
3. Refund your ticket(s)
4. Donate the value of your ticket(s) to OSF.

All ticket holders receive an email at the moment of cancelation if you are subscribed to our email list, as well as a text if you are signed up for SMS messages. In addition, patrons can call the Box Office for more information or to submit the option they choose. Current hours can be found at Box Office Contact and Hours.

Shows or events begin on time and latecomers cannot be guaranteed seating. Late seating in the Angus Bowmer and Allen Elizabethan Theatres will be made at suitable intervals or at intermission. Latecomers in the Thomas Theatre will be seated at intermission. No late seating is possible in the Thomas Theatre when a show does not have an intermission. Video monitors in the lobbies allow latecomers to view the show. Latecomers do not receive refunds.

In the event of inclement weather in the outdoor Allen Elizabethan Theatre, the show will continue as long as it is safe for patrons, performers, and staff. If you choose to leave during the performance, there will be no refunds, exchanges, or vouchers offered.

If OSF cancels a performance due to inclement weather, see “Cancelation Policy” section above.